Here are some items in order to have a piece of mind when dealing with computer repairs and searching for a qailified, reliable computer technician:

• Repair guarantee: what does it cover, how many days?
• (B&M) "Brick and mortar" company that has a physical presence?
• Dealing with answering machine, online assistance or live tech people?
• How extensive is the Professional Technical Experience?
• Is it easy to reach tech support?
• What do other customers say, how reliable are the services?

Related articles:

• How much should you pay?
• How long does it take to repair?